I know, the headline seems like a joke. After all, what do you do if someone inadvertently fed a page upside down into the fax machine? You simply turn the page over or, if you get an electronic version, use the reader software to rotate it. Apparently this is not within the standard operating procedures of the U.S. Patent and Trademark Office. No, if your fax comes in upside down, then send you a message in return saying that they can’t accept it and to re-fax...
And some want the government to run our health care...
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In their defense, if the electronic fax was sent upside down, it could be a total nightmare because patents are usually hundreds or even thousands of pages long. Off hand, I'm not sure if there's a batch process for this in any program but I could see why they would reject the submission if they had to flip it one page at a time.
But regardless, you would think that they would have a program that takes care of this in the even that it was sent upside down...
They're likely using some sort of optical character-recognition technology and those things are 80% reliable in good cases and in bad cases such as this one it is nearly useless unless the vendor provides a fix for it and if they don't, it'll run into millions to get one. My company started using it for document repository and i'm sure that any business as big as and as dependent on document processing as USPO is probably using something similar.
Democracy and socialism have nothing in common but one word, equality. But notice the difference: while democracy seeks equality in liberty, socialism seeks equality in restraint and servitude. -Alexis de Tocqueville