^ Didn't they say it's their policy to overbook? Either way it's on the ticket saying you might have to give up your seat but there has better way to go about it. Make the voucher $2000 and ask anyone, don't make it computerized and the passenger has no choice.
Incoming racial grenade: I wonder how pissed people would be if he were black, muslim or hispanic? .... or if they even would've done it if he were an old white guy.